Shipping & Returns Policy
Shipping
Registered Australia wide shipping is $15 under $79 and FREE over $79. In store pickup is available to Cairns locals.
Please note we do not ship internationally.
For Cairns Areas please expect your parcel to arrive within 5-10 Business Days after dispatch
For other areas please expect your parcel to arrive within 10-16 Business Days after dispatch
Due to Covid we have experienced longer than usual shipping times. Unfortunately this is beyond our control.
All parcels require a signature on delivery. Please specify in the delivery instructions at the Checkout if you would like your parcel left in a safe place without a signature. If you are not at home and your parcel requires a signature, Australia Post will leave a calling card advising you to collect your parcel from your local post office.
- Lulubelles offers returns for any reason within 30 days of purchase
- Please note - An item for return must be still in its original condition/packaging, unworn and with tags included.
- Unless faulty, we do not accept returns on any sales items or earrings.
- Returned items will be eligible for online store credit only. As our stock is limited exchanges are not possible.
- We will refund the cost of return postage only if an item is faulty or incorrect. To arrange a refund of your postage costs simply email your postage receipt & bank account details to beck@lulubelles.com.au
How to make a Return
- Yay for local returns - if you are a local you can drop into our store at 2/138 Collins Ave, Edge Hill. There is never a problem and we will exchange your product at the time or give you a store credit with no expiry date.
- Please consider sending your return with a tracking number as Lulubelles will not be held liable for parcel loss.
We are a small business and aim to offer excellent customer service to our clientelle but understand we have to implement policys to protect both ourselves and you.
We wish you the best shopping experience.
Love Lulubelles x
