Dreamcatcher Tessa Maxi

Style Guide

Here at Lulubelle's we love to help you look and feel your best. Should you have a question re what of style dress or top would suit body type, simply send a recent photo of yourself to beck@lulubelles.com.au and we can make some suggestions for you. 

xxxx Beck & Team 

Sizing Guide

Shipping

We use Australia Post for all orders in Australia for and shipping is FREE within Australia.  Outside of Australia we charge a flat fee of $20

For Cairns Areas please expect your parcel to arrive within 1- 4 Business Days after dispatch
For other areas please expect your parcel to arrive within 4-10 Business Days after dispatch

All parcels require a signature on delivery. Please specify in the delivery instructions at the Checkout if you would like your parcel left in a safe place without a signature. If you are not at home and your parcel requires a signature, Australia Post will leave a calling card advising you to collect your parcel from your local post office. 

Returns Policy

IMPORTANT : Please read all the following conditions

THERE IS NO REFUNDS ON SALE ITEMS FOR CHANGE OF MIND PLEASE CHOOSE CAREFULLY AND ZOOM IN ON FABRIC TO ENSURE YOU ARE HAPPY! Colours can display differently between devices, if unsure ask us to send a photo of the fabric before ordering, we are more than happy to oblige.

You MUST contact us before sending an item back. 

All returns must be sent within 10 days of receipt.

All tags still attached and unworn. 

Sale items are not refundable. Please choose carefully when purchasing sale items!

Free Returns for Store Credit: 

We will offer free standard return shipping if you are returning any FULL PRICED items for a store credit.

• Email us on beck@lulubelles.com.au with your bank account info and the reciept of your standard shipping costs.  This is only for items returned for STORE CREDIT. If you are requesting a refund then the return shipping cost is your responsibility. It is not available on any items purchased on sale or during any promotions. This includes any FREE SHIPPING PROMOTIONS or if you have received Free shipping.
• Please return your item/s to;
• Lulubelles Clothing, 2/138 Collins ave, Edge Hill, Qld 4870, Australia

Returns for Refund:

• We offer refunds on FULL PRICED items only. We do not offer Refunds on Sale items.
• Items purchased during any promotions qualify for STORE CREDIT only, this includes FREE SHIPPING promotions.
• You will be required to cover all the postage costs. 
• Items must be returned in same condition as received and with tags attached.
• Please return your item/s to Lulubelles Clothing, 2/138 Collins Ave, Edge Hill, Qld 4870, Australia
• Refunds will incur a 5% refund processing fee. Conditions apply.

Returns for Exchange

• We no longer hold items for exchange. This is due to customers asking us to hold things and then never picking them up. It is a big problem, sorry for any inconvenience this may cause.
• If you see we have another item you would like to exchange your item with, then place your order on our website and we will refund you the amount for your original item when it is received by us!

Damaged in Post Items

Albeit very rare, if an item is damaged whilst in transit we do not accept responsibility. We take great care when packaging your items to avoid this happening! You can take up the issue with Australia Post, we will provide you with the information you will require. 

Photo colours

We source some of our photography from the different suppliers. It is very difficult to portray the true colour of an item. Your phone, Ipad or computer screen could also make product colours appear differently to what they appear in real life! In this situation we cannot be held responsible for any perceived issues relating to this.

Please check through all the photos on the listing to gauge any variances and message us if you have any concerns. Sometimes we include separate photos if we think the original pictures aren’t taken in a true light!

INTERNATIONAL ORDERS

Returns – If you would like to return an item for store credit then send to Lulubelles clothing 2/138 Collins Ave, Edge Hill, Qld, 4870, Australia. The item will need to be tracked and send back via Air freight. If you are returning for Refund we will not refund the item until we have received it and all shipping charges are removed. Please NOTE we do not offer Free Returns on International orders.

International Shipping can be costly. To help reduce the burden we have subsidised shipping rate if you spend over a certain amount. This could lead to a saving of up to $20 Australian $$ depending on your purchase amount.

CUSTOMS CHARGES – The Customer is responsible for any Customs duties and taxes that may be incurred on items shipped to their country. Please check with your countries Tax office for more information. NOTE: In some countries these fees can add up to be quite a lot so please check. If the item is returned to SENDER due to non payment of these fees we will not refund the amount. Instead we will remove the shipping fees incurred and whats left over will be added as Store Credit.

Processing Time

We process all returns within 3 working days of receiving your items! If you require your item urgently then please contact us to advise us. 

Faulty Items

Please email beck@lulubelles.com.au if you believe your garment has a fault.  We will treat this with the highest of priority.  We check over all our items before posting to you so it will be very rare that you will receive a fault. If your item has a fault we will replace it with the same item or will repair it for you if practical and return to you. If we no longer have the item in stock you will receive a refund! If you decide that you no longer want that style then it will be considered a change of mind purchase!